cabu8's Privacy Policy

This Privacy Policy ("Policy") applies to the cabu8 platform and all services, websites, and applications connected to it. This Policy describes how cabu8 collects users' personal information, how that information is used and stored, and the circumstances under which it may be shared with third parties.

By using cabu8's services, you agree to all the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our platform.

This Policy is consistent with the laws of Bangladesh and applicable data protection regulations. You may contact us at any time with any questions or concerns.

cabu8 collects various types of personal information that are necessary for the smooth operation of the platform and to provide you with the best possible service. A detailed description of the information collected is provided below:

2.1 Registration Information

When creating an account, we collect the following information:

• Full name and date of birth
• Valid email address
• Mobile phone number
• Residential address
• Preferred currency (Bangladeshi Taka — BDT)

2.2 Identity Verification (KYC) Information

cabu8 carries out an identity verification process to ensure a safe and responsible gaming environment and to prevent money laundering. The information collected for this purpose includes:

• National ID (NID) or passport copy
• Driving license (where applicable)
• Recent proof of address document (utility bill or bank statement)
• Selfie or photograph (for identity confirmation)

2.3 Financial Information

We collect payment-related information to process deposits and withdrawals. The payment methods cabu8 supports in Bangladesh are: bKash, Nagad, Rocket, Upay, and bank transfer. Transaction information through these methods is stored in our secure systems.

2.4 Technical Information

When you use our platform, certain technical information is collected automatically:

• IP address and device information
• Browser type and version
• Operating system information
• Login time and session information
• Gaming activity and history

cabu8 uses the information collected only for the following legitimate purposes. Your information is never used for any unauthorized or unethical purpose.

• Account Management: For creating, verifying, and maintaining your account.
• Service Delivery: For providing information related to gaming features, bonuses, and promotions.
• Financial Transaction Processing: For accurately completing deposit and withdrawal requests.
• Customer Support: For providing assistance in Bengali and English via 24/7 live chat and email.
• Security & Fraud Prevention: For protecting accounts and detecting suspicious activity.
• Legal Compliance: For adhering to applicable laws and regulations.
• Platform Improvement: For data analysis to further enhance your experience.
• Responsible Gaming: For monitoring excessive gaming behavior and providing necessary support.

cabu8 uses the highest industry technologies and practices to protect your information. The key components of our security framework are described below:

4.1 Technical Security

• SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Encrypted Storage: Sensitive information stored on servers is kept in an encrypted state.
• Firewall Protection: Advanced firewall systems prevent unauthorized access.
• Regular Security Audits: Regular audits are conducted by third-party security experts.

4.2 Data Retention Period

Information is retained while your account is active and, after account closure, for a specified period as required by applicable law. Financial transaction records may be retained for an extended period to meet legal requirements.

4.3 Staff Training

cabu8 staff undergo strict privacy training. Only authorized personnel may access user data in a limited capacity, and only for service-related purposes.

cabu8 may share information with third parties in the following limited circumstances and under strict contractual protections:

5.1 Payment Processing Partners

Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, Upay, and bank transfer. These organizations are governed by their own privacy policies.

5.2 Legal Authorities

If there is a valid legal order, court direction, or lawful request from a government authority, we may be required to provide the necessary information to comply with the law.

5.3 Technology & Gaming Service Providers

Limited information may be shared with selected technology partners for game operation, software maintenance, and technical support. Strict data processing agreements are in place with these partners.

The cabu8 platform uses cookies and similar tracking technologies. These technologies improve your browsing experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential Cookies: Required for managing login sessions and basic functionality.
• Functionality Cookies: For remembering your preferences and settings.
• Analytics Cookies: For monitoring and improving platform usage.
• Security Cookies: For fraud detection and account protection.

6.2 Cookie Controls

You can disable cookies through your browser settings. Please note, however, that disabling certain cookies may affect platform functionality and some services may not work properly.

cabu8 is for users aged 21 and above only. We do not knowingly collect information from minors. The age verification process during registration ensures that only adults can use our platform.

If we become aware that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account.

As a user of cabu8, you have the following rights over your own information. You may contact our support team at any time to exercise these rights.

8.1 Right to Access

You may request to view the personal information stored in your account at any time. cabu8 will provide that information to you within a specified timeframe.

8.2 Right to Rectification

If there are any errors or inaccuracies in your information, you may request a correction. Providing accurate information is also important for your safe gaming experience.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, financial transaction records and information related to legal obligations may need to be retained for a specified period.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. You may request to opt out of marketing communications at any time.

8.5 Right to Data Portability

You may request to receive your personal information in a structured, machine-readable format.

cabu8 may change or update this Privacy Policy from time to time to keep pace with its business needs, legal changes, or technological developments.

For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A clear notice will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will be changed.

Continuing to use the platform after any changes will be considered as your agreement to the revised Policy. Therefore, it is recommended that you review this Policy regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. cabu8's support team is available 24/7 to assist you.

You can contact us through the following methods:

• Live Chat: Get instant support through the platform's live chat option — 24 hours a day, 7 days a week.
• Email: [email protected] — you can email in either Bengali or English.

Upon receiving a privacy-related request, we make every effort to respond as quickly as possible. cabu8 is always committed to resolving your complaints and requests.